How to purchase a WTP Package (WTP260 and WTP300)
New users of HG Arts, can begin by clicking on the Sign Up tab at the top right corner of the page to create an account. You will automatically be directed to a Create an Account page where you will need to fill in the necessary personal information. Please enter your shipping and billing addresses carefully as they will be saved as your default addresses for future transactions and orders.
In case your company is located within the European Union and has been assigned a validated EU-VAT number, be sure to enter it within in the Tax/VAT number field given. Check and confirm your country’s VAT number syntax by clicking on the link below.
Entering a valid corresponding VAT number into the field, will automatically validate your entry and your account will be tax-exempt.
Companies from regions other than Europe, or ones based within the EU without a registered European VAT number can leave the field empty and continue with the registration process.
Then click on Submit to register your new account with HG Arts.
You will be redirected to the Dashboard page of your personal account. Dashboard allows users to edit registered billing and shipping addresses, and keep a check on orders made.
How to select a WTP package
When placing an order for a WTP package, click on the Equipment tab under HG Arts logo.
To learn more about WTP packages displayed, click to download the attached .PDF file listed. The PDF document includes literature on technical specifications, payment terms, manufacturing time, etc.
When you have chosen a package that suits your requirements, simply click on Add to Cart button, to be directed to your Shopping Cart.
How to select a destination port and calculate the shipping cost to my country?
Scroll to the bottom of the Shopping Cart page and enter the Country, Sate and Zip Code of shipping destination. On completing all the fields click on Get a Quote.
Our system will generate a list of available ports. Select the nearest port to your location and click on Update Total. Then click on the Proceed to Checkout button to continue to the Checkout Page.
Either select the registered shipping address, or opt to enter a new shipping address. A new shipping address will automatically populate available ports; select one that is closest to your destination. Next choose the Bank Transfer Payment Method, as it is the only method of payment available when purchasing WTP packages.
On selecting Bank Transfer, our bank details will appear in a pop-up box.
Lastly, read the terms and conditions involved with the purchase process, click on the I Accept the Terms and Conditions check box and click on Place Order Now.
An order confirmation message with an order number will populate on screen.
Order confirmation is also sent to your registered email address. The order confirmation contains pertinent details, along with our Bank Transfer information and payment details.
On receiving the order confirmation email, an initial 60% payment must be made within 48 hours to our Bank Account. An electronic confirmation of payment made along with order number can be should be sent to our Sales Department. Create a New Ticket through Help Desk option on your Account page and attach confirmation of payment made to the ticket generated.
Failure to make a payment within 48 hours of receiving order confirmation will automatically cancel your order from our system.
Check the status of your recent order through your Dashboard (My Account)
Recent orders placed automatically appear on your Account Dashboard in the Recent Orders box. Click on the View button to check progress and details related to your order.
Downloading Proforma Invoice
Go to My Orders option on your Account page. To get a copy of the Proforma Invoice all you need do is click on Print Order button on the top right of the page to download a printable version.
Create a new Ticket
In case of any doubts or queries regarding your order, feel free to contact our team by generating a New Ticket through our Help Desk.
Enter Sales in the Department field, enter Priority and Order number along with Subject and finally your doubt in the message section, and click on Submit Ticket. We will look into your issue and reply to your query at the earliest.
Actual manufacturing time is 3 months to complete your WTP Package. As soon as your equipment is near finished, we will make a request for the remaining 40% payment to complete the order. After the second payment is made, your order will be shipped out and the final Invoice will be generated.
All our WTP Packages are shipped from our HQ in Barcelona, Spain. You can use our Distance and Time application to calculate the estimated transit time to your final destination.
Always specify Barcelona as the Initial Place and Spain - Barcelona Terminal as Port of Loading
Container Tracking and Tracing - Live Location
We will also provide tracking information of the maritime container so you can track the exact location of your container at any time.