How to place an order with HG Arts?
Click on Sign Up on the top right corner of the website. You will be directed to a new customer account creation page where you must fill in all the required information.
If your company is located in the European Union, you can enter your EU VAT number in the Tax/VAT number syntax information field. (To check the VAT number syntax for your country, visit http://ec.europa.eu/taxation_customs/vies/faqvies.do#item11.) Once you enter the correct VAT number in the field, our system will connect with the EU database to validate your entry. After validation, you can register your tax exempt account.
You can leave the field blank if you are not a company or do not have a European VAT number. You must also select a password at this point. Once you fill in your details and click on Submit, you will be redirected to your Dashboard, where you can modify your billing and shipping address details.
How to find the shipping cost to my country?
After registering with us, you can go back to our homepage and click on the Equipment, Films, Supplies... tabs to view a list of products and services we offer. Once you select the required product, you can simply enter the quantity and click on Add to Cart right next to it.
After adding the products to your cart, click on the shopping cart on the top right of the page to view the items you've chosen listed along with their respective price and quantity. At the bottom of the page, enter your country, state, and zip code to get a quote on the estimated shipping and tax costs.
Our database is always up-to-date with the latest shipping rates for all countries that we're allowed to ship items to. Our shipping rates are calculated based on quantity and destination. You can then click on Proceed to Checkout to be redirected to the Checkout Page.
When will my product/service be delivered?
- If you had already set your billing and shipping address details during registration, our system will fill it in automatically. If not, you'll have to fill in all the required fields at this point.
- You can select a shipping method here (There is only one shipping method for some countries, which is auto selected.)
- You can select a payment method from one of the following: Credit Card/Debit Card (Visa, MasterCard, Maestro), PayPal, or Bank Transfer (>500€)
- Finally, you'll have to click on the Accept Terms and Conditions check box after you've read our terms and conditions.
The approximate shipping times to different countries are given on this page: Shipping and Delivery
24/48 hours after placing the order, you'll receive an email confirmation with your shipment tracking number with which you can track your product.
Are products shipped to my country?
Please visit the updated Shipping and Delivery page to know if we ship our products to your country.
Should I pay extra taxes when the product arrives at my country?
At this time all our products are shipped from our Barcelona, Spain facility. You may have to pay extra taxes if your country is not part of the EU list. All countries in the EU list are exempted from paying import taxes.
Import taxes are different for different countries outside EU, so extra taxes while receiving the package may be applicable.
It is our aim to provide you with better, fast, reliable, and more efficient service and support regarding our product. If your question isn't answered in the above sections, do not hesitate to leave us a message on the Contact Us page. We'll answer your query as quickly as possible.